Frequently Asked Questions

Please look for the answer to your question in the links below. 

If your problem relates to an issue not addressed here, please contact us at PPM-Contact@cga-canada.org.

Select from one of the topic areas below:

 

Registration

  1. Why do I have to register to use this website?
  2. What is subscription verification and what information do I need to verify my subscription?
  3. I don’t have a Firm/Client ID or an Invoice #? How can I verify my subscription?
  4. During the verification process I entered my Firm/Client ID and Invoice # but I received the following error message:  “Your CGA Firm/Client ID and Invoice # do not match our records, or you do not have a paid subscription to the online format.”   What do I do now?
  5. There are a number of people in my office who want to use the online version of the PPM.  Should we each set up our own account?
  6. How many PPM Online user accounts can I create against my subscription?
  7. Why is the e-mail address mandatory and what are you going to do with it?
  8. Why are you asking me for my CGA or Student Number and Affiliate information?
  9. The system is telling me that my CGA or Student Number doesn’t exist.  What now?
  10. What is the purpose of the Security Question?
  11. Why do you ask for the Language?
  12. What will you do with the Practice Areas information I supply you?
  13. I’m concerned about Privacy – what is your policy with regards to use of my personal information?
  14. What is the purpose of setting up a User ID and password?
  15. The system won’t let me use the User ID I want to use.
  16. The system is telling me that my e-mail address already exists. Why is that?
  17. Can I buy a subscription online?

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Why do I have to register to use this website?

In order to gain access to the features and content available on the PPM Online website, each user must create their own personal PPM Online account.  To create an account, you must register.

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What is subscription verification and what information do I need to verify my subscription?

The first part of the registration process is subscription verification. In order to verify your subscription you must have your Firm/Client ID and Invoice # available.  These two pieces of information are available from the last invoice your firm received from CGA-Canada, or from the confirmation email received from CGA-Canada. 

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I don’t have a Firm/Client ID or an Invoice #? How can I verify my subscription?

If you don’t have this information, you will need to contact us at PPM-Contact@cga-canada.org.

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During the verification process I entered my Firm/Client ID and Invoice # but I received the following error message:  “Your CGA Firm/Client ID and Invoice # do not match our records, or you do not have a paid subscription to the online format.”   What do I do now?

Only paid subscribers are eligible to register.  If you have not paid your annual subscription, you must complete  this first.

  • Check that you have entered these two pieces of information correctly.  
  • If you still have problems, please contact us at PPM-Contact@cga-canada.org.

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There are a number of people in my office who want to use the online version of the PPM.  Should we each set up our own account?

Yes, each PPM Online user should set up their own personal account, because only one user can use a single account at one time.  In addition, allowing  each person to have  their own account allows them to personalize it for their own use (e.g.: bookmark the pages that they want to have easy access to, set up their own memorable password and user ID).  That means that each user will need to complete  the registration process, and will need the Firm/Client ID and Invoice #.

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How many PPM Online user accounts can I create against my subscription?

For the  08-09 subscription year, there is no limitation to the number of user accounts that the people in your office can create against your firm’s subscription.

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Why is the e-mail address mandatory and what are you going to do with it?

The e-mail address you provide us will be used as follows:

    1. To send you emails about significant updates to the PPM Online website.
    2. If you checked the “Send me e-mail notifications about: What’s New at CGA-Canada and PD Net” box during registration, we will send you emails about news from CGA-Canada and PD Net websites that is pertinent to Public Practitioners.
  • Our intention is to send no more than one e-mail notification to our subscribers each month.
  • Please review our Privacy Policy for more detailed information about CGA-Canada Privacy Policy.

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Why are you asking me for my CGA or Student Number and Affiliate information? 

If you are a CGA or Student, we ask that you enter this information, which will help us in the development of our ‘single sign-in feature.’  Ultimately we hope to create seamless movement between the PPM Online, PDNet and your Affiliate site without having to sign-in again.

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The system is telling me that my CGA or Student Number doesn’t exist.  What now?

  • Please recheck your entries to ensure you they are correct. 
  • If you still have problems, you can contact us at PPM-Contact@cga-canada.org, or if you want to continue with your registration process, you can select ‘No’ to the statement “I am a CGA or Student”, and once you have  this issue resolved you can enter your CGA/Student # and Affiliate later, using the “Personal Profile” feature.

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What is the purpose of the Security Question?

The security question and answer are created during the registration process, and are used during the ‘Forgot Password’ process.  Before the system will send you a new password, you must provide the correct answer to the security question.

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Why do you ask for the Language?

The website is available in two languages – French and English.  When you sign in to the website, the Welcome page will be displayed in the language you have selected. 

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What will you do with the Practice Areas information I supply you?

We are interested in knowing what areas of service you or your firm provides to the public , so that we can provide updates to the PPM Online website that are most pertinent to your areas of interest.

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I’m concerned about Privacy – what is your policy with regards to use of my personal information?

Please review our Privacy Policy for more detailed information about CGA-Canada Privacy Policy.

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What is the purpose of setting up a User ID and password?

During the registration process, you must select your own User ID and password.  The User ID must be unique (i.e.:  no other user may use the same ID).  Once your registration is complete, in order to sign-in to the website in the future, you must use these two pieces of information.

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The system won’t let me use the User ID I want to use.

Each account must have a User ID, and it must be unique.  You must select a User ID that is not in use by any other account.

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The system is telling me that my e-mail address already exists. Why is that?

Each account must have a unique e-mail address. If, while registering, the system is telling you that your e-mail address already exists, you probably already have an PPM Online account set up.  If this is the case, you don’t need to register a new account, but should instead sign-in using your User ID and password, or, if you don’t have this information, use the “Forgot Password” feature to have  this information e-mailed to you.

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Can I buy a subscription online?

Subscriptions to the PPM Online product must be purchased directly through CGA-Canada and can’t be purchased on this website at this time.

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Signing in to the Website/Forgot Password

  1. What do I do if I forget my Password or User ID?
  2. I reset my password but didn’t receive an email with my new password.
  3. I get a sign-in error when I try to sign in.
  4. When I try to sign in, I get the following message: “Your account is now locked.  In order to proceed you must Contact Us for assistance.”
  5. How do I sign out?
  6. When I sign in, I get the following message: Another user is currently using this account. If you continue the sign-in process, the other user will be logged off. Press 'Continue' if you still wish to sign in.  What does this mean?
  7. I signed in, but didn’t use my computer for a while.  When I tried to access a document it looks like I was ‘signed out’.  Why would this happen?
  8. While using the ‘Forgot Password’ feature, I get the following message: "Your account is now locked.  In order to proceed you must Contact Us for assistance.”

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What do I do if I forget my Password or User ID?

Click on the "Forgot Password?" link located within the "Access your Account" box.  Follow the instructions and the system will generate a new password and send it and your User ID to you in an e-mail.  Use the User ID and the new password to sign in.   Please keep in mind that the password is case sensitive.   Note that the field for entering the password is not limited to the size of the displayed field, but scrolls as you enter text into it.  Once you are signed in, go to the Personal Profile page and click on the "Change your password" link to change your password to something that is easier to remember.

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I reset my password but didn’t receive an email with my new password.

If you do not see this email it in your inbox please check  your ‘spam or junk’ folder.  If the message does appear in this folder then please add ppm@cga-canada.org to your address book to ensure that you receive all future e-mails in your Inbox.

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I get a sign-in error when I try to sign in.   

  • Your password is case sensitive, so ensure you are entering it in the proper case.
  • If you cannot remember your User ID or password,  click on the ‘Forgot Password?” link within the “Access your Account” box,  follow the instructions, and a new password will be e-mailed to you.

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When I try to sign in, I get the following message: “Your account is now locked.  In order to proceed you must Contact Us for assistance.”

This error message appears when you have attempted to log in more than 5 times using an incorrect password.   Click on the “Contact Us” link and send an email to us using the e-mail address supplied there.  Be sure you provide your First Name, Last Name, and your CGA Firm/Client ID and Invoice # if they are available.

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How do I sign out?

The ‘Sign out’ link can be found in the upper right hand corner of the website.

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When I sign in, I get the following message: Another user is currently using this account. If you continue the sign-in process, the other user will be logged off. Press 'Continue' if you still wish to sign in.  What does this mean?

If you receive this error message, it means that someone else may be using your account.  If you click the “Continue” button, you will log the other user off.  

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I signed in, but didn’t use my computer for a while.  When I tried to access a document it looks like I was ‘signed out’.  Why would this happen?

The PPM Online website is set up to automatically sign out if you have not accessed the site for 45 minutes.  This is a standard security feature that is available in many websites.

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While using the ‘Forgot Password’ feature, I get the following message: "Your account is now locked.  In order to proceed you must Contact Us for assistance.”

This error message appears when you have answered your Security Question incorrectly more than 5 times.  Click on the “Contact Us” link and send an email to us using the e-mail address supplied there.  Be sure you provide your First Name, Last Name, and your CGA Firm/Client ID and Invoice # if they are available.

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Updating Personal Information

  1. How do I change my password?
  2. Can I change my User ID?
  3. How do I change the e-mail address of my PPM Online account?
  4. How do I change my other personal information?
  5. When I try to change my password, I get the following message:  “Your account is now locked.  In order to proceed you must Contact Us for assistance.”

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How do I change my password?

Sign in with your User ID and Password.  Click on Personal Profile which is next to your name in the upper right-hand area.   Click on the Change your password link and follow the instructions. 

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Can I change my User ID?

Once you have created a PPM Online account, you can not change the User ID you originally assigned to it.

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How do I change the e-mail address of my PPM Online account?

Sign in with your User ID and Password. Click on Personal Profile which is next to your name in the upper right-hand area.  Update your e-mail address (and the ‘Retype E-mail Replace your previous e-mail with the new one and click ‘Update.Profile’.


It is very important that your e-mail is current because your update notifications,  CGA-Canada and pdNET news emails are sent to the registered e-mail in your profile. If you change your e-mail address and do not update your profile, you will not receive important  information.

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How do I change my other personal information?

Once you are signed in to the site, you have access to make  changes to your settings via the Personal Profile link. You can use this link to change your  security question, your language choice, your name, CGA/Student # and Affiliate information,   Practice Areas, and you can unsubscribe to the CGA-Canada and PD Net news email notifications.  Any personal information entered into the PPM Online website will be used for your PPM Online account only.  Should you wish to make a change to your name, e-mail address or any other personal information that you wish to see reflected in other systems , please contact your Affiliate office to update your records.

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When I try to change my password, I get the following message:  “Your account is now locked.  In order to proceed you must Contact Us for assistance.”

This error message appears when you have attempted to change your password  more than 5 times using an incorrect ‘Current Password’.   Click on the “Contact Us” link and send an email to us using the e-mail address supplied there.  Be sure you provide your First Name, Last Name, and your CGA Firm/Client ID and Invoice # if they are available.

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Technical Support

  1. What are the software and hardware requirements for using the PPM Online website?
  2. Does my browser need to support Java scripting?
  3. Is Internet Explorer 8.0 supported?
  4. Is the Firefox browser supported?
  5. I can’t open a PDF document.
  6. I can’t see all the website content without scrolling.  What can I do?
  7. How can I get Technical support and what information do I need to supply?
  8. How can I disable pop-up blockers?
  9. Can my security settings prevent me from accessing any important features on the PPM Online website?

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What are the software and hardware requirements for using the PPM Online website?

  • PC  Pentium 1.4 GHz or equivalent processor
  • 512 MB RAM 
  • 15-inch SVGA color monitor set to 1024x768 resolution. 
  • Windows XP Service Pack 2 or Windows Vista – 32 bit edition
  • Minimum:  Broadband (ADSL or cable) internet connection.  Recommended:  High-speed internet access
  • Microsoft Word Versions 2002 (XP), 2003 or 2007
  • Adobe Reader 8.0  Download Adobe Reader
  • Internet Explorer 7.0   Download Internet Explorer
  • Security software with regular updates to provide protection against viruses, worms, spyware, and other intrusions

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Does my browser need to support Java scripting? 

JavaScript is the default for Internet Explorer and must be enabled.

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Is Internet Explorer 8.0 supported?

At time of launch, Internet Explorer 8.0 Beta 1 had just been released.  We have not tested the  product in this browser, so it not supported at this time.

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Is the Firefox browser supported?

Although Firefox is not supported at this time, we conducted preliminary testing on Firefox version 2.0.0.14 browser, and only a small number of issues have been found with its usage.

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I can’t open a PDF document.

Check that you have Adobe Reader 8.0 installed.  Download Adobe Reader

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I can’t see all the website content without scrolling.  What can I do?

Likely your screen resolution has not been set to 1024 x 768 which are the minimum requirements.  To do this:

For Vista

  • Right-click on a blank area of the desktop and select Personalize
  • Click Display Settings
  • Move Resolution slide to display 1024 by 768 pixels
  • Click Apply

 For Windows XP

  • Right-click on a blank area of the desktop and select Properties
  • Choose the Settings tab
  • At the bottom of this tab you will see Screen Resolution
  • Move the slide to display 1024 by 768 pixels
  • Click Apply

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How can I get Technical support and what information do I need to supply?

To best assist you, when filling out requests for technical assistance, the following information would be useful:

a) Your Operating System:  To check this, right-click on the My Computer icon on your desktop and choose Properties then General.  Please also provide information about any service packs that have been installed.

b) Type and version of web browser you are using:  (To check this, if you are using Internet Explorer, click on the Help menu and then choose About Internet Explorer.)

c) What steps did you take to have the error occur?  Please include as much detail as possible about the error message or the problem you are encountering, such as what steps you took before the error message was displayed.

Go to the Contact Us box at the top of the page and select the Technical Support option if it is available, or use the email address on the General Help option to send us the details of your problem.

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How can I disable pop-up blockers?

Pop-up blocker software may prevent you from accessing the site or viewing important information. To optimize your experience with PPM Online, we suggest disabling or overriding your pop-up blockers when using the site.

For Internet Explorer 7
To allow pop-ups for PPM Online,  add our web address ”
http://ppm.cga-canada.orgto your list of trusted sites:
Go to Tools menu. Select Pop-up Blocker – Pop-up Blocker settings. Type ”
http://ppm.cga-canada.org in the field “Address of Web site to allow.” Click Add.

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Can my security settings prevent me from accessing any important features on the PPM Online website?

Yes, security settings on your computer could prevent you from accessing certain resources. The instructions below tell you how to check your settings and change them if necessary.

Internet Explorer – Privacy settings:

In Internet Explorer, click on Tools – Internet Options.
Click on Privacy tab. If the setting is set to High, change it to Medium or Low.
Click Apply and OK.
Close the browser, then open it again and log in to see if it’s working.

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Site Navigation

  1. The layout of the PPM Online website is very different from the CD and paper product.  How is the content organized on the website?
  2. What types of documents will I find in each of the 7 topic areas?
  3. When I click on one of the 7 topics, I get a page with Quick Links and Highlights.  What are these?
  4. What steps should I take to find the information I want?
  5. How can I navigate around the site? 

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The layout of the PPM Online website is very different from the CD and paper product.  How is the content organized on the website?

  • Those of you who are familiar with the PPM CD or paper formats know that each document belongs to a section, within either Volume 1 or 2.  In the PPM Online website, all the PPM content (along with the Practitioner Advice documents) has been organized by topic areas.   Once you have signed in to the website, the top navigation bar displays, with the 7 topics, as shown below.

 

  • The 7 PPM Online topics are “Practice Management, Advisory, Compilation, Review, Audit, Taxation and Financial Statements Guidelines”.   As examples, the ‘Sample Quality Control Manual’ which is found in Section 100 of Volume 1 in the CD and Paper product, belongs to the “Practice Management” Topic on the online version.   The ‘Corporate data request’ document, which is found in Section 1000 of Volume 1 of the CD and Paper product, belongs to 3 different topics (Compilation, Review and Audit), as this document is relevant to these 3 topic areas. 
  • The Practitioner Advice section can also be accessed from the top navigation bar and contains all the information currently found in the Practitioner Advice section of the PPCD.  This includes Practice Alerts, Guidance Bulletins, Tax/Valuation newsletters and Insurance Documents.
  • The Provincial Section can also be access from the top navigation bar, and  contains all the documents that were produced by individual affiliates to provide to their own public practitioners.  

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What types of documents will I find in each of the 7 topic areas?

  • Practice Management – Includes guidelines and tools needed to manage a public practice in compliance with professional standards and regulatory requirements.  Includes the areas of quality control, the Personal Information Protection and Electronic Documents Act (PIPEDA), and the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) legislation.
  • Advisory – Includes guidelines to assist you in providing advisory services in the areas of management consulting, business valuation, strategic planning, and FOFI in accordance with recommended standards. Various sample tools (checklists, letters, reports, and financial statements) are provided in each topic to use in the process of accepting, planning, performing, and finalizing the engagement.
  • Compilation – Provides useful materials to assist with a compilation engagement through the planning, performing, and finalizing stages.  The materials (including guidance, checklists, correspondence, working papers, and sample reports) are organized around the year-end compilation index file.
  • Review –  Provides useful materials to assist with a review engagement through the planning, performing, and finalizing stages.  The materials (including guidance, checklists, correspondence, working papers, process flowcharts, and sample reports) are organized around the year-end review index file.
  • Taxation –  Provides guidance for personal and corporate  income tax services. Numerous sample letters and references are available to assist you in conducting the most common types of services – compliance, planning, and appeals. Checklists for specialized tax topics are also included.
  • Financial Statements Guideline – Financial statements should be presented in a professional format that provides the user with understandable and meaningful information. This guideline outlines the proper format and presentation of financial statements for audit, review, and compilation engagements. Also included are model financial statements for various types of engagements.  
  • Audit – The audit engagement process is illustrated by a handy audit process flowchart. Many useful aids for planning, performing, and finalizing an audit (including guidance, checklists, correspondence, working papers, and sample reports) are organized around the year-end audit index file.

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When I click on one of the 7 topics, I get a page with Quick Links and Highlights.  What are these?

This introductory page for each topic contains a short introduction of the topic, and may also contain some Quick Links and Highlights.  Quick links are links to lists of practice aids, (e.g.: checklists)  for that particular topic that allows you to quickly access a list of useful resources.  Highlights are links to individual documents (including relevant Practitioner Advice documents) that are most relevant and/or commonly used for that topic area.    You can click on these links to get quick access to these pages.

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What steps should I take to find the information I want? 

  • Using the search feature to find a document or set of documents is a useful way to start.  Click here to access the Search Tips. 
  • If you know which of the 7 topics the information you are searching for belongs to, click on the topic from the upper navigation.  The topic will remain highlighted in green while you are navigating in that topic.  The left navigation area will list relevant sub-topics and files for that topic area, and the topic introduction page will display, with topic-related Quick Links and Highlights.  You might be able to find the documents or practice aid pages you are looking for within  the Highlights or Quick Links section.   If not, you can select an item from the left navigation area (which will then be highlighted in green), and the selected item will display.  Additional levels of navigation may appear in the left navigation area for your selection as well.  Some topics have up to 3 levels of navigation in the left navigation area.
  • You can access the Practitioner Advice documents from the Practitioner Advice button in the top navigation bar.  For the Practice Alerts and Tax/Valuation Newsletters, only the current and previous years’ documents will be displayed.  Click on the ‘Archives’ link at the bottom of each of these lists to access historical documents for these two topics.
  • You can access the Provincial section documents by clicking on the Provincial Section button in the top navigation bar.
  • You can bookmark frequently used pages, and access them from the My PPM feature.

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 How can I navigate around the site?

  • The top navigation bar is your starting point.  It offers access to PPM documents in all  7 topic areas and the Practitioner Advice and Provincial Section.
  • Once you select an item from the top navigation bar, links may display in the left navigation bar to allow you to further drill down into that topic area.   In addition, a breadcrumb will appear below the top navigation bar, outlining the path of the current page you are viewing. 
  • Each item in the breadcrumb is a link to a page, and will take you to that page if you click on it.
  • To return to a previous page, you can click on the previous link item in the breadcrumb, or use your browser Back Button. 
  • You can leave the page you are currently viewing at any time and go to any other clickable area on the page.  This includes:
  1. Any items in the top navigation bar
  2. Any links currently displaying in the left navigation bar
  3. Home  (To return to the Home page)
  4. Contact Us  (To get assistance)
  5. Visit an Association  (To visit other CGA websites)
  6. Search Feature  (To search the site)
  7. Help  (To access this Frequently Asked Questions page)
  8. Français (to go to the French version of the website)
  9. Sign out  (to sign out of the website)
  10. My PPM (to access your bookmarked pages and manage your bookmarks)
  11. My Latest Bookmarks (select a link from the list)
  12. Personal Profile (to update your account information)
  13. Footer Links (Copyright, Privacy Policy, Terms and Conditions and Site Map)

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Site Content

  1. How does the content on the PPM Online website differ from what’s available on the PPCD and paper versions?
  2. What types of files are on the site and how can I use them?
  3. Can I select multiple documents for printing all at once?
  4. What is the purpose of the Reference?
  5. How can I find out when the website was last updated?
  6. Where is the Provincial section for the French users?

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How does the content on the PPM Online website differ from what’s available on the PPCD and paper versions?

The majority of the PPM documents and services that are currently available on the PPCD and the paper product are also available on the PPM Online website.  However, in addition, there is content that can only be found on the PPM Online website, such as current news and announcements, International Standards information, and enhanced resources (links).  Website-only content will be updated more frequently  than the PPCD and paper products.

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What types of files are on the site and how can I use them? 

  • Web pages, such as the one you are now reading.  When you click a link to a web page, it will be displayed in your browser.   Most of the website-only content are  web pages, and the majority of the PPM documents can be displayed both as web pages, and as Word documents (see below).  Web pages can be printed, or saved to your desktop using your browser’s ‘Print’ or ‘Save As’ feature, but this is not recommended, as web pages often don’t print well, and can’t be easily edited. 
  • Microsoft Word documents:  Most of the PPM documents that display as web pages also provide you with the ability to open/save/print the document as a Word document.  In the example below, the Compilation Checklist is displayed as a web page, but if you click on the link above the DOWNLOAD image (see circled area), the Compilation Checklist will open as a Word document, so you may print it directly, or save it to your desktop for future use.  The link to the Word document displays the file name, as well as the type and size of the file.  In the example below, the filename is 603-A3.doc, it’s a Word document, and it’s 130kb in size.

        

  • When you click a link to a Word document, your Microsoft Word application will start.  You may see a File Download dialogue box with three options, "Open”, “Save” or “Cancel”. To view the file, click “Open”, and from the Word program you can print the file or save it to your desktop using these MS Word features.  To save the document directly to your desktop without viewing it first, click “Save” and follow the instructions.  To avoid seeing this 3-option dialogue box in the future, uncheck the box, "Always ask before opening this type of file” and the file will thereafter always open in Microsoft Word when you click on a link to a Word document.
  • PDF documents:  Almost all of the documents in the Practitioner Advice section are PDF documents.  When you click a link to a PDF file, your Adobe Acrobat Reader will start and the file contents will be displayed.  To print or save a PDF document to your desktop, use the Adobe Acrobat ‘Print’ and ‘Save a Copy’ features.

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Can I select multiple documents for printing all at once?

The ability to select and print multiple documents is not available at this time.